General Questions

Q. Are your nets made by hand?
Q. Are your nets made with Canadian materials?
Q. What are your turnaround times?
Q. Do you only offer made-to-measure nets?
Q. Why should I choose Filmar over another net supplier?
Q. Can I go to your store to see your products?
Q. Do you sell your products outside of Canada?
Q. Are taxes included in your prices?
Q. Does the price of a net depend on its surface area?

Shipping and Returns

Q. Are shipping costs included in the quote?
Q. Do you offer national and international shipping?
Q. I received my net, but there is a problem. What should I do?
Q. I have to return my net. How do I proceed?
Q. Can you ship my order to a PO box?
Q. How long will it take to receive my order?

Products and Orders

Q. I have a general idea of what I would like to have, but I can’t find it on your website. How do I know whether you can help me?
Q. Are all Filmar products handmade or do you sell other products?
Q. Do you repair nets?
Q. Do you assemble your nets?


Q. What types of payments do you accept?
Q. Can I pay my invoice directly online?
Q. There is no “Review and Pay” link on my invoice. How can I pay it?
Q. Do you offer payment terms?


Q. Do you offer a warranty on your products?